Shipping Policy

Last updated: 2025-12-10

Processing time

All orders are processed within 1–2 business days (excluding weekends and holidays). During peak periods, processing may take slightly longer.

Worldwide shipping

We ship internationally worldwide.

Shipping cost

We offer FREE shipping on all orders.

Delivery time

Estimated delivery time (after processing) is 5–7 business days.

Delivery times are estimates and may vary due to carrier delays, customs clearance, weather, or other factors outside our control.

Carriers

We ship using DHL, UPS, and FedEx (carrier selection may depend on destination and logistics).

Tracking

If tracking is available, you’ll receive a tracking link by email once your order ships.

Address accuracy

Please ensure your shipping address is correct at checkout. If an order is returned to us due to an incorrect or incomplete address, we can reship it, but additional shipping time may apply.

Damaged, lost, or incorrect orders (24-hour reporting)

If your order arrives damaged, incorrect, or appears lost, please contact us within 24 hours of delivery (or the marked delivery date) at info@nailswitch.store with:

• 
  Your order number
  
• 
  A short description of the issue
  
• 
  Photos (if the item/package is damaged)
  

We’ll review and help as quickly as possible.

Return & Exchange Policy

Last updated: 2025-12-10

Returns (30 days)

We accept returns within 30 days of delivery.

To start a return, email info@nailswitch.store with your order number and the reason for return.

Exchanges

We offer exchanges within 30 days of delivery. To request an exchange, contact info@nailswitch.store and we’ll guide you through the next steps.

Return conditions

To be eligible for a return or exchange:

• 
  Items must be returned in good condition
  
• 
  Include any packaging or included items (if applicable)
  

Return shipping

Customers are responsible for return shipping costs, unless the return is due to an incorrect item sent by us or a verified issue.

We recommend using a tracked shipping method, as we can’t guarantee receipt of your return without tracking.

Refunds

Once we receive and inspect your return, we’ll notify you if your refund is approved. If approved:

• 
  Refunds are issued to the original payment method
  
• 
  Please allow 5–10 business days for the refund to appear, depending on your payment provider/bank
  

Restocking fee

We do not charge a restocking fee.

Final sale items

Final sale items are returnable within the same 30-day return window, unless otherwise required by law.

Problems with your order (24-hour reporting)

If your order arrives damaged or incorrect, contact us within 24 hours of delivery at info@nailswitch.store with your order number and photos so we can help.